Archive for December, 2009

How to start the new year with a bang

In a short time, the holidays will end and we’ll all be back at work looking to crank up revenues to make 2010 a great year. If you’re like most other businesses that sell to businesses, you’ll be looking for more sales-ready leads.

So what can you do to ensure the new year gets off to a great start?

My recommendation is that you talk to customers and prospective customers and learn absolutely everything you can about them:

  • What are their pains?
  • How do they make decisions?
  • Who’s involved in decisions?
  • Where do they turn for information?
  • Whom do they trust?
  • What language and terminology do they use?

Kadient, a software firm in the Boston area, took this to new heights, using cardboard cutouts and developing complete personalities of target customers. Let’s call this “customer intimacy.”

Why talk and collect this information? Jon Miller, VP, Marketing and Co-Founder at Marketo says that one of the principles of lead nurturing is that it must be valuable to them, and not just you. But how can you know if your content is really valuable?  You simply cannot know unless you have a deep understanding of prospective buyers — true customer intimacy.

If you think about it, customer intimacy will help you in all aspects of the business.  As you create content to engage buyers, you can make it very compelling with customer intimacy:

  • Website content
  • Blog posts
  • Lead nurturing
  • Sales conversations

Avitage, a partner of Find New Customers, recently hosted a webinar with Steve Rankel from Product180, who advocated companies go talk to customers.  He also said that in all his years of working with CEOs, precisely ZERO companies correctly predicted what customers would say.  So first thing in the new year, go survey your customers and target accounts.

For a good company to help you with this research, please visit Communication Strategy Group.

Happy Holidays from the Fearless Competitor

Building trust with people who don’t know you

At a recent meeting of the CEO members of Vistage, a question arose.  In order to sell, companies need to build trust with people who don’t know you.  In other words, strangers.  People who might be interested in buying our products and services, but they don’t know us.

These CEOs did not know how.  So the Fearless Competitor and President of Find New Customers recorded this brief video to answer that very important question.

Building trust with strangers (target customers)

Building trust with strangers (target customers)

This movie requires Adobe Flash for playback.

Time of day segmentation

Great post by Mike Damphousse of Green-Leads on time of day.  Here’s the link http://www.green-leads.com/b2b-blog/bid/26863/Lead-Generation-Tips-Take-3-Hour-Lunches

There were days in my lead gen life where I could have easily left for lunch and not come back for four hours. MIT data shows that that might have been a good idea!

Gerhard Gschwandtner of Selling Power just highlighted last year’s MIT / InsideSales.com study of outbound prospecting lead conversion. The report details such information as the right time of day to call, the best day of the week, how the response time to a lead impacts conversion, etc.

It got me thinking. For many reps, unless territory comes into play, lead gen exists in a three-time-zone map. For years we’ve been able to sort our lists by time zone, but what if we could tune it even further and optimize the effectiveness our day using the MIT stats?

Layer the times together and stagger them for time zone. Due to the East coast and West coast being predominant in our targeting, we tend to call 40% ET, 40% PT, and 20% CT/MT, so to simplify the discussion, I’ve just shown ET and PT. The timeline at the bottom is on Eastern time.

The chart shows that to maximize their production, East Coach-based reps targeting both coasts during the prime times for each time zone and assuming an 8-hour day, should be working from:

  • Target East Coast 8 am – 10 am
  • Target West Coast 11 am – 1 pm
  • Target East Coast 4 pm – 6 pm
  • Target West Coast 6 pm – 8 pm

For strategic planning purposes, this justifies bi-coastal teams. It also suggests a shift in activity during the day. Make the prime times the power-dial sessions, and make the lulls the time where research and other non-dialing activity is completed.

So the next time you run late returning from lunch, show this report to your boss and keep dialing.

Jeff Ogden is the Fearless Competitor and President of Find New Customers. Lead Generation Made Simple.  Find New Customers helps companies implement best practices lead generation programs to find and acquire new customers for their businesses.

New approach in remarkable content

The Holy Grail of marketing content is interactivity.  While a YouTube video like HubSpot’s “You Outta Know (Inbound Marketing)” is very entertaining and makes an excellent point, it’s passive on the part of the viewer.  We watch it.  It entertains us.  But we do not interact with it.

Think about all the passive content we marketers send:

  • Direct mail pieces
  • Emails
  • Blog posts
  • Video

What do they all have in common?  Mainly passive viewing.  Sit and watch.

Recently, I stumbled over a new and innovative approach.  As we might guess, it did not come from the usual sources.  ”You Don’t Know Jack” is an interactive question and answer game.  Funny and witty, it asks questions and reacts to your answers.JellyVision

Now, let’s take that approach and apply it to B2B Marketing.  What if you could engage your audience and make the content interactive? They call them Interactive Conversations.  That’s the Holy Grail of Marketing.

Want to see one great example?  Take a look at how marketing automation software firm, Eloqua, created an Interactive Conversation between their CEO and the viewer.

Eloqua Illuminate

How can your business engage prospective buyers via interactive conversations? For more information, contact:

The Jellyvision Lab Inc. | 312.224.8321 | josh@jellyvision.com

Jeff Ogden, the Fearless Competitor, is President of Find New CustomersLead Generation Made Simple”  For businesses looking for lead generation, Find New Customers helps business implement best practices in finding and acquiring new customers.

My interview with Kim Albee of Genoo

http://www.stumbleupon.com/su/1kskuX/www.genoo.com/lead-nurturing-how-to/r:t

Jeff Ogden

Jeff Ogden is President of Find New Customers “Lead Generation Made Simple.”  Find New Customers helps companies implement best practices lead generation programs to find and acquire new customers.

Jeff is also author of the highly acclaimed white paper,How to Find New Customers, which is being taught to MBA students at the University of Notre Dame, and he co-authored the eBook, Prospect Driven Marketing.

Remarkable content — what is it and how do I get it?

If there is one thing the marketing experts agree upon, it’s this:

Marketers need to “Think like a Publisher” and develop a continual stream of remarkable content.

Here are recommendations from top marketing experts:

  • Paul Dunay, who heads global services marketing for Avaya and authors the excellent blog Buzz Marketing for Technology told me we’re in an “arms race around thought leadership.”
  • Brian Halligan, CEO of HubSpot, in his excellent CEOs Guide to Internet Marketing presentation said marketers need “lots and lots of content.  They ought to think like a publishing company — like Disney.”
  • In his book, Purple Cow, Seth Godin makes the case that all marketing sounds alike — which is why a purple cow would stand out.  The book is all about transforming your business by being remarkable.

    Purple Cow

    Purple Cow

In my mind’s eye, I hear marketers questions.

What’s remarkable content?  And how do I get it?

That’s not an easy question.  Unfortunately, remarkable content is a lot like art.  I can’t explain what art is, but I sure know it when I see it.  I bet you feel the same way about art.

Remarkable content, like art, is measured by the viewer, and not you.  Van Gogh would not boast about his art.  Instead, he would craft a great painting and let people tell each other about it.

That’s the measure of remarkable.  Do people talk to each other about it?  Do they Tweet about it?  Do they talk about it on FaceBook or Linkedin?

Just like remarkable only matters in the eye of the recipient, you’ll want to make it easy to consume.  Van Gogh’s paintings would not have become famous if no one had seen them.  But you live in a vastly more complex would than the Great Master lived in.  He was pre-Internet, cable tv, telephone, cell phone, etc.

The noisy and complex world of today means the only way to get though is to make it bite-sized and easy to consume on whatever device (PC, Mac, iPhone, Blackberry, etc.) they choose to use.

And the user experience matters.  When they consume your content, you want them to take action.  You’ll want them to visit your website to get further information.  This means you need a great landing page that engages them and matches perfectly with the remarkable content you shared earlier.  You want them to consume your remarkable content and share it with others.

There’s one other great definition of remarkable.  If you stop sharing content, the recipient contacts you to complain.

So how does one develop remarkable content?  Brian Halligan suggested you have a “Get Found Content” team on your marketing staff. You’ll need to partner and hire outside the box.  For instance, HubSpot hired a former reporter for the New York Times and a music major fresh out of college, Rebecca Corliss.  The reporter creates content and the music major creates videos, like the excellent You Outta Know (InBound Marketing) Brian Halligan, CEO of HubSpot, and Rebecca are pictured at right.Rebecca Corliss & Brian Halligan NEDMA Awards

You can learn much more about demand generation by visiting Find New Customers.

Jeff Ogden, the Fearless Competitor, is President of Find New Customers. Lead Generation Made Simple Find New Customers helps client implement best practices lead generation programs to find and acquire new customers.

He’s also the author of the highly acclaimed white paper entitled How to Find New Customers (complete with re-Tweet links).  He’s also the co-author of Prospect Driven Marketing along with Arthur Germain of the Communication Strategy Group.

He can be reached at jogden at findnewcustomers.net

Close More Deals Faster by Harnessing Trigger Events

For those of us in sales, we find that deals move when something happens. Not when you call or stop by — the prospect buys when he or she has an event that prompts movement from the status quo.

The foremost expert in Trigger Events is Craig Elias of Shift Selling.  I had the opportunity to host Craig on a recent webinar entitled “Close More Deals by Christmas.”  It was a great presentation and I share it here. I hope you enjoy it.

Close More Deals by Christmas


The Fearless Competitor

@fearlesscomp on Twitter

B2B Marketing and demand generation best practices. Dad, husband and passionate fan of my alma mater, Notre Dame. Team builder, company transformer and difference maker.

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