Lisa Nirell is Find New Customers Fan of the Month for April 2012

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We’re delighted to name Lisa Nirell Fan of the Month for April 2012. Congratulations, Lisa.

Lisa is a strategic growth expert, as well as the Chief Energy Officer of Energize-Growth LLC. An award-winning business columnist, she has written for San Diego’s Daily Transcript, ComputerWorld, Custom Builder Magazine and Women in Technology. She’s also the author of Energize Growth Now, which she invited me to read and review.

In addition, Lisa is an award-winning expert blogger for FastCompany and RainToday.

Thanks, Lisa.

Follow Lisa on Linkedin at http://www.linkedin.com/in/energizegrowth

Follow Lisa on Twitter at http://twitter.com/#!/Lisa_Nirell

How to Do Great Marketing with (Almost) Zero Money

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Can you really market a business without a lot of money? Yes!

No moneyMany small companies and startups are afflicted with a serious problem – they have little spare cash. But they’re looking to sell their product and services. With limited funds, they cannot do outbound marketing – buy ads on radio, in newspapers or on TV. They cannot buy booths at trade shows. These approaches have been primary means of attracting customers in the past.

Without deep pockets can they really market their businesses and get new sales opportunities? Have times really changed that much? If so, how can they marry those two – a lack of funds and the need to win new business?

The recession impacted businesses hard. But we can also look at today in a ‘glass is half full’ mind-set. In many ways, you’re lucky today. Technology and the advent of high speed connection and social networks means the world has changed dramatically. Brian Halligan, President of the inbound marketing software company, HubSpot (one of the fastest growing companies in the USA) says “It used to be that businesses competed on the width of their wallets. Today, they compete on the width of their brains.”

If we take Brian at his word, that means if you are smart, you can compete with the big boys – even if you lack the millions of dollars some companies spend on marketing. Let’s look at how this is done. Here are six action items you can do today – for little money:

1. Know your prospective customers – deeply (Cost: Near zero)

You want to know everything. What do they care about? Where do they turn for information? What kinds of events trigger a decision? Whom do they trust? Where do they look for answers – friends, social networks, Google, Trade Associations? Spend some time doing the research. Pick up the phone and call a few. Ask questions on LinkedIn. Create a survey (SurveyMonkey) and send it out. Better yet, watch my Mad Marketing TV interview with Adele Revella of the Buyer Persona Institute. The better you know prospective customers, the more effective your marketing, so take your time and do it well. Document your customer map.

2. Create great content. (Cost: not more than $200)

Now that you really know what makes buyers tick. one of the best ways to demonstrate knowledge is to start writing a blog. Sign up for a blogging platform like WordPressBlogger or Typepad. Then write and publish articles. Add images from sources like Flickr and iStockPhoto. (Look for Creative Commons licensing by doing an advanced search.) Embed your buyer keywords into your articles too.  Post at least 2X a week.

3. Distribute your content on social networks (Cost: Zero)

Make it really easy for prospective customers to find by posting to social networks like LinkedInTwitterFacebook as well as DiggDelicious,StumbleUponSlideShare (presentations), YouTube (video). Also, when you post your content, add your search marketing keywords so that search engines can index it.

4. Create a simple to understand website (Cost: A few hundred dollars)

You need a good home to post your content. Make sure it is simple and easy to navigate. Add registration forms for them to sign up and download your content. (I suggest you give away some with no registration – especially simple tools and documents, while putting more in-depth content behind a gate. (Don’t ask for too much either. Name and email is a good start. People hate long and complex forms.)

5. Re-imagine your content (Cost: Not more than a couple of hundred dollars)

This is where the power comes in. Take your existing content and turn it into something different. Maybe a text interview of a thought leader can become a YouTube video. In our case, we turned a popular blog article, 7 Keys to Successful Lead Nurturing into a very slick looking Cheat Sheet. Cost for the graphics work – $100. You can also take an ebook for instance, and create a PowerPoint presentation. Upload it to Slideshare, and add a YouTube video or audio to your presentation. Again, use your keywords when you upload it.

6. Give to Get (Cost: Zero)

Become active online. Follow interesting industry people on Twitter. Check out fan pages on Facebook. Read their blogs. Once you’ve become really familiar with them, start posting thoughtful and careful comments. Do a lot of commenting on industry blogs. People really read those.

Once you’ve done those six things, keep it up. It is a marathon – not a sprint. Keep publishing, listening, posting. Over time, you will get more and more traction. Over many months, your traction will grow and grow. You will find more and more people interested in your services.

At Find New Customers, we’ve embraced this approach. In the last few weeks, we’ve had prospective customers sign up and download content and subscribe to our blog. We co-hosted a big marketing summit. We’ve been featured in two books. We were featured in a white paper on B2B blogging. We were a guest on HubspotTV recently. And we became the host of Mad Marketing TV.  And we’re a young and small business with very shallow pockets.

It CAN be done. You can do it.

Who Is Jeff Ogden? Jeff is the president of the lead generation company and global marketing firm Find New Customers, with the theme “Lead Generation Made Simple” and the goal to transform the world of B2B marketing.   Jeff is also known in the B2B demand generation world for his blog The Fearless Competitor. He’s won numerous awards from entities such as MarketingSherpa and Hubspot; has been quoted by social media marketing expert Paul Gillin in the new book Social Marketing to the Business Customer; and is a highly sought-out speaker – a certified speaker for the CEO group Vistage and presenting at the CMO Thought Leadership Conference. Jeff previously worked as VP of Sales & Marketing at Greenlight LTD in London and as Global Leader for GE for Business Objects Americas. He’s a graduate of the University of Notre Dame, where he earned a degree in Marketing.

You can connect with Jeff via TwitterFacebookLinkedInYouTube, hiswebsite, by phone at (516) 495-9350 or via email atjeff.ogden@findnewcustomers.com.

Business Turn-Around Strategy – Why Marketing is the Imperative

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(This blog post is based on what’s happening at a real company today – a public company in upstate New York – who put up poor results and replaced their founder with a new CEO.)

After reporting a loss for several quarters with declining revenues, the Board sends the company founder into retirement and picks a successor. So what’s that newly minted CEO to do?

Obviously, cost savings will be an initial focus. Money-losing products will be cut short. Unprofitable divisions will be closed. And some employees will be shown the door. Certainly, cash flow will improve as outflows slow. The hemorrhaging has to stop!

But a simple fact remains:

You cannot save your way to prosperity

What do you do?

  • Do you hire new sales leadership and buy training?
  • Do you invest in advertising – trade shows, print ads, etc.
  • Or do you look for outside capital?

None of those work well.  They either simply buy time (outside capital) or give negligible results (advertising and sales)

Our recommendation is this: Invest in B2B lead generation.

It’s not quick and it is not inexpensive, but it’s the single best way to drive revenue and market share growth in future years.

How do you get started in B2B lead generation (also referred to as Demand Generation)? We recommend you start with a visit to Find New Customers, our website packed to the rafters with great free content on B2B lead generation and marketing. And while you are there, check our our new SCORE Demand Generation Program.

“If B2B lead generation were a car, Ogden is a Ferrari.” said last week by SVP Worldwide Marketing of $500MM software firm.

What do you think? How do you recommend a new CEO turn around his business? We love comments and those who share.

Read my blog on Kindle

Jeff Ogden (@fearlesscomp) is President of the B2B lead generation consultancy, Find New Customers.

Find New Customers helps companies (with between 150 and 5,000 employees who sell complex products to businesses) to implement world-class lead generation programs. As companies struggle to create quality sales opportunities for sales teams, they turn to lead generation companies like Find New Customers.

Check Out “5 Keys to Successful Lead Nurturing” sponsored by @datadotcom

Lead Nurturing

This is the webinar I did for Data.com last week. 5 Keys to Successful Lead Nurturing, presented by Jeff Ogden, President of the lead generation company and global marketing firm Find New Customers. With to thank DataDotCom for making this possible.

Jeff Ogden of Find New Customers is a professional writer, speaker and hosts two online TV shows, Mad Marketing TV and Marketing Made Simple – due to premier soon.

What do you think? We love to read you comments and appreciate those who share our posts on social media.

The SCORE Program from Find New Customers fixes the sales lead problem once and for all

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New Demand Generation Program uses Innovative Methodology to Improve Qualified Lead Generation, Increase Conversion Rates and Make More Sales

Lack of qualified sales leads is the biggest problem affecting BtoB sellers today, according to research by MECLABS and others. In the past, companies purchased lists of so-called leads, deployed lead generation software, and hired inside salespeople – yet the problem remains. Sales simply does not have enough qualified opportunities to work.

To help marketing and sales teams improve qualified lead generation, increase conversion rates and, ultimately, make more sales, Find New Customers, a sales consultancy that helps companies rapidly grow revenue by transforming how they attract, engage and win new customers, has developed a new Find New Customers SCORE Demand Generation Program based on the company’s five step methodology.

More information about the Find New Customers SCORE Demand Generation Program can be found at http://www.findnewcustomers.com/SCORE_Demand_Generation

Quote start“I interviewed demand generation expert Brian Carroll, he shared data that indicated the top challenge for BtoB sellers was the lack of quality sales leads,” said Jeff Ogden, President of Find New Customers. “Our SCORE methodology fixes this problem once and for all.”Quote end

Find New Customers designed this process based on years of experience working with BtoB demand generation clients. The SCORE methodology, upon which the new Find New Customers SCORE Demand Generation Program is based, follows five steps:

1.    Simple – Ensure simple things get done immediately in the demand generation process
2.    Clear – Make sure that the process is clearly and completely documented
3.    Optimal – Improve the process based on lessons learned from real experience
4.    Revenue – Ensure that demand generation is focused on revenue generation
5.    Enhancement – Work to build the process and increase revenue through improvements

To learn more about the Find New Customers SCORE Demand Generation Program, click the underlined words or contact Find New Customers at sales at findnewcustomers.com or by calling (516) 495-9350

Want to Improve Profits Quickly? Reduce Sales Discounts

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Reducing Sales Discounts delivers a major lift to the company’s profile and market valuation.

Want to work on something this week that will make a big difference to the profits and market cap of your firm? Take a close look at Sales Discounts. Reduce those discounts and your profits will soar. If you are a CEO, CFO, investor or VP of Sales, this is important to you.

In the last 12 months, what was the average discount granted on each of the new customers sold?Closing Time

Let’s say the average is 42%, which is not unusual for a company who sells complex products to businesses.

In the book, Closing Time, we learn that a public company of just over $2.5 billion in revenue, who reduces sales discounts by 30%, would grow net income from $226 million to $717 million – more than tripling their net income.

Want to work on the sales team negotiation skills to address the discount issue? While it is beyond the scope of this blog article (You need to read the book) I would like to explore the Elements of a Superlative Sales Effort outlined in Chapter 12.

Here are the 10 Keys to a Superlative Sales Effort outlined in the book:

  1. You are the Buyers #1 Choice
  2. There is a Quantifiable Financial Justification That Has Been Agreed Upon
  3. You know the Business Problems Solved.
  4. You know the Personal Benefits of the Solution for each Decision Maker
  5. You know that each Decision Maker is a Strong Champion
  6. You know the Problems and Price of Taking No Action
  7. You have confirmed that the Buyer Knows Your Unique Competitive Advantages
  8. You know the Budget and Decision Making Process
  9. You know the Ideal “Go-Live” Date
  10. You have proven you are the least risky choice.

If you deliver on these ten, you will put yourself in a strong position to negotiate and command a price premium.

This project will take some real study and analysis. For instance, one of the key principles in the book is Expand the Pie with a Set of Non-Monetary Trade-Ups. This means planning in advance options of things you can offer that are non-monetary in nature – like extra training, providing additional licenses, or assigning key personnel to work with the client. The key is to plan all of these out BEFORE you start negotiating deals.

Here’s what I suggest you do. Go to the Sales Optimization Group and plunk down $25 to buy your own copy of Closing Time. Read it cover to cover and use the ideas in it to reduce sales discounts and deliver dramatically improved profits in your company.

Why don’t you also check out the new SCORE Demand Generation Program from Find New Customers?

What do you think? We love comments and those who share on social media.

Our latest marketing project – Protegrity USA

Find New Customers

Protegrity USA has a wonderful product, vaultless tokenization. That protects critical information like credit card numbers by storing “fake data” rather than actual card numbers, making actual data invisible to hackers.

They own dozens of patents. They have world-class customers. And they are a customer of Marketo.Protegrity

But they have a problem.

Few have heard of them and few know about what their software will do for their businesses.

Fortunately, they retained the services of the lead generation company and global marketing firm, Find New Customers to rectify this problem. We’re helping them with content marketing, sales enablement, lead nurturing, partner development, buyer personas, marketing metrics and more. We’re helping them turn Marketo into a real competitive weapon.

Smart companies like Protegrity looked for talented outsiders like Find New Customers to helping them crank up marketing. Why aren’t you?

What do you think? We read all comments and love when you share this on social media.

 

Free “Cheat Sheet” – The 7 Keys to Successful Lead Scoring

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Find New Customers free “Cheat Sheet” on Lead Scoring

You have a big marketing database, but not everyone in there is of equal value. Some are tire-kickers, some college students and some business executives. On the other hand, one was a drive-by, one stopped by a couple of times and a few are consistent visitors.

In addition between those differences, behavior changes over time. A company that is mildly interested in Month One may become very interested in Month Six. Or not.

In this complex and continually changing world, how do you differentiate between prospects? How do you ensure you give only good quality leads to Sales?

The answer: Lead Scoring

How do you develop and deploy a lead scoring program? A good place to start is Find New Customers free white paper, 7 Keys to Lead Scoring. It’s free with no registration needed. All we ask is that you give Find New Customers credit and share it freely with others.

7 Keys to Successful Lead Scoring

The lead generation company and global marketing firm Find New Customers is delighted to share this free and unencumbered content to help you improve your marketing operations.

Free “Cheat Sheet” – The 7 Keys to Successful Lead Nurturing

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Compliments of the lead generation company and global marketing firm Find New Customers, we share the great cheat sheet 7 Keys to Successful Lead Nurturing. According to a top expert, Lead Nurturing gives the “biggest bang for the marketing buck” out there today. But how do you create successful lead nurturing campaigns? This “cheat sheet” should help.

It’s 100% free with no registration needed. Just click on the image below. All we ask is that you share it freely and give credit to Find New Customers when you do.

In addition, Jeff Ogden of Find New Customers is the featured speaker on tomorrow’s webinar, 5 Keys to Successful Lead Nurturing, sponsored by Data.com. (Click webinar title to register for the event.)

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What do you think? We love comments and those who share on social media.

Mark Your Calendar: 5 Keys to Successful Lead Nurturing this week

Lead Nurturing

This is a webinar on the 19th presented by b2b demand generation expert Jeff Ogden of Find New Customers and sponsored by @datadotcom. Register today.

The biggest bang for the marketing buck comes from lead nurturing.” Jim Lenskold of The Lenskold Group.

As many as 9 out of 10 visitors to your website are not ready to buy, according to expert Brian Carroll of MECLabs (I interviewed Brian for Mad Marketing TV too.) But about 8 out of 10 of them will buy eventually. So how do you convert today’s visitors into tomorrow’s buyers?

Jeff Ogden of Find New Customers

Jeff Ogden

The answer: Lead Nurturing.

Silverpop and like products from Marketo, Eloqua and others offer wonderful lead nurturing capability, but software alone does not do lead nurturing. It merely automates the labor intensive delivery process.

Software does not do lead nurturing. People do.

It’s up to people to create the content and processes needed – prior to setting up the software. But what are the key concepts to keep in mind when crafting lead nurturing programs? Here are five very important things to keep in mind:

  1. Start with a deep understanding of prospective customers and quality data
    Too many times companies send out product information – which fails to answer buyer questions. Instead, learn what buyers truly care about by conducting buyer interviews. And you need accurate information on buyers too, like you get from Data.com. The better you understand buyers, the better results you will achieve.
  2. Tell a Story
    Human nature is to programmed to respond to stories. So tell a good story and tie every step together so that it flows from one to the next.  I suggest that if you lack the skills to craft stories in-house, you look to outside firms.
  3. Make it really valuable – to them and not you
    Your goal is to earn their trust, and to do that you need to share really valuable content. But value lies in the eyes of the beholder.You need to take the understandings you developed earlier and use them to craft highly valuable content – valuable to them and not to you.
  4. Include Calls to Action
    One of the most important jobs of content is to move the prospective buyer though the buying process. So you want the recipient to act on what you sent them. Offer a clear call to action – something compelling you want the person to engage with.
  5. Be patient
    One of the most common mistakes I see is by companies who try to move too fast. One software firm called everyone who signed up for a webinar to give them a product pitch. The CEO of the content marketing company who got the call was turned off by the pushy approach. Watch the digital body language (for instance, what pages of your website they are visiting can tell a lot.) Make sure you deliver the right message in the right media to the right person at the right time. And don’t give up too soon. One good way to do that is, if they are not engaging, space out your communication more, say from every two weeks to every two months.

Note: Jeff Ogden is presenting this information in a webinar entitled “5 Keys to Successful Lead Nurturing” on April 19th at 10:00am PT/1pm ET, sponsored by Data.com. Register today at https://www1.gotomeeting.com/register/212390328

What do you think? We love to read your comments and appreciate those who share on social media. Take a moment to share this, please.

Jeff Ogden is President of the B2B Lead Generation Company Find New Customers. Check out our new SCORE Demand Generation Service too.

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